FAQs

Here are some Frequently Asked Questions. 

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, queries or concern, please send us an email at support@exploremart.in

Q. Where do you ship from? 

A. We ship from our partnered manufacturing factory or warehouse located in Khadegolavali, Kalyan. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. Is COD (Cash on Delivery) available?

A. Yes. COD is available  all over the India.

Q. How long will it take for my items to arrive?

A. It will usually take 3-8 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number? 

A. It will take usually between 1-2 business days.

Q. Do you provide refund or return in case I face any issue with the product?

A. Yes, we have our simple 7 days return and refund policy, 

Q. Where can I place an order from?

A. You can place the order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is free all over India for selected products only.

Q. Where is your company located?

A. We have an office in the beautiful city of The  Khadegolavali, Kalyan, India.

Q. Which currency will I be charged in?

A. We process all orders in INR(₹). While the content of the cart is displayed in several currencies, you will checkout using INR(₹) at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@exploremart.in

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover and also Debit Cards, UPI, Net Banking, etc. We also have cash on delivery payment method for maximum locations in India.

Q. Is Checkout on this site safe and secure?

A. You can be sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

Q. How to cancel my order?

A. In the event you wish to cancel your order, please contact us via email
and provide us your order number at support@exploremart.in (NOTE:  Contact us within 12 hours if you wish to cancel your order.